top of page

Opus Research

Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support digital transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce. Sector analysis includes:

  • Conversational Intelligence – Inside customer care infrastructures and beyond, leveraging speech & conversational analytics, CRM & first-party data, and extending throughout the enterprise to improve customer experiences.

  • Intelligent Assistants & Conversational AI – Exemplary integrations of chatbots, voicebots, and intelligent assistants using natural language understanding, speech processing, machine learning, artificial intelligence and analytics to support initiatives in customer care, employee assistance, device control, sales & marketing, messaging, and e-commerce.

  • Intelligent Authentication (Identification, Verification & Fraud) – An area of long-standing market expertise, Opus Research covers voice security, biometrics & analytics, identity management, fraud prevention, and customer authentication to support trusted commerce.


bottom of page